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Return and exchange policies

You must contact us by e-mail or by telephone before sending back the merchandise. Items must be returned along with the invoice, and the customer must assume the return fees. Exchanges are allowed, except in case of special orders or custom made items. In order to exchange or return an item, it must be in its original packaging, and it must be suitable to resale. You are granted a period of 14 days following the arrival of your order to request for a return or an exchange. There are certain situations that returns are not allowed: Any item that is not in its original condition, that is damaged, or that is missing pieces for any reasons other than a manufacturing defect. Any item that is returned more than 14 days after delivery for reasons other than a manufacturing defect.

Defective products

The policies and the duration of guarantees vary depending on the manufacturer. If you believe that your product is defective, contact us at: Melissa@minishack.ca. We will arrange the return of the product to its manufacturer according to their policies. Please do not send your order to the manufacturer without consulting us first. Third Party Providers Third party providers intervene in the sales process and recollect or use your information when necessary (i.e. transactions linked to purchases). Some of these third party providers, such as the payment gateway and other transaction processors, have their own confidentiality policies. We invite you to read these on their websites so that you can understand how your personal information will be handled. Do not forget that some providers may be located in a jurisdiction different from yours or ours. If you decide to proceed with a transaction that involves the services of a third party provider, your personal information could be subject to the jurisdiction laws where this provider or its installations are located. For example, if you are in Canada and a processor in the United States treats your transaction, your personal information could be submitted to the disclosure by the legislations of the United States, including the Patriot Act. Once you have left our website and shop, or if you are redirected to a third party website, you are no longer ruled by the confidentiality policies or the terms of use established for the minishack.ca website. Links When you click a link on our webpage, it could redirect you to another page. We are not responsible for other webpages’ practices and we encourage you to read their confidentiality declarations.